We answer emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving an email, but if there is an increased volume of inquiries it may take us 2-3 business days to get back to you. To help us respond to you faster, please only send one email per inquiry.
Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
Of course! We're happy to honor price adjustments up to 3 days after you've placed an order. If an item goes on sale within 3 days of your purchase, email us at firstname.lastname@example.org with your order number and we'll adjust the price.
Order processing times are between 1~2 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 2 business days following the day you placed your order. If your order has been processing for more than 3 business days, please contact us at email@example.com and we'll help you out.